Shipping and returns
All orders are produced on-demand, in limited batches. This means we operate on a made-to-order model to reduce waste and keep things intentional.
Estimated delivery time: up to 5 weeks.
€9,9 flat rate worldwide.
Free shipping on orders over €80 / $90 / £80.
You’ll receive a tracking link as soon as your order has shipped.
We have a 31-day return policy, starting the day you receive your order.
To qualify for a return:
Items must be unworn, unused, and in original packaging
Tags must still be attached
Proof of purchase is required
To request a return, email us at info@memento-mundus.com. If approved, we’ll send you instructions on how to proceed.
Return shipping is always the customer’s responsibility, and we recommend choosing a tracked option. Memento is not liable for returns lost in transit.
Returns sent without prior approval will not be accepted.
If you receive a damaged or incorrect item, email us right away at info@memento-mundus.com so we can make it right.
Contact us on info@memento-mundus.com to let us know if you'd like to exchange your received item. Exhanges are only possible for the same design in a different size, if this is still available.
Once we’ve received and inspected your return, we’ll let you know if it’s approved. If so, your refund will be processed to your original payment method within 10 business days.
If it’s been more than 15 business days since your refund was approved and you haven’t received it, get in touch at info@memento-mundus.com.
Memento reserves the right to update these terms at any time. All disputes fall under the jurisdiction of the courts of Antwerp, Belgium, and Belgian law applies.
How does our production system work?
To avoid waste, we use a made-to-order system. Here's how it works:
After processing the orders, we start with the base garment. Fabrics are cut and sewn with precision to guarantee fit and durability.
Your design enters the print stage. We use either DTG, screen printing, or embroidery depending on the artwork.
Final quality checks on print placement, colors, and garment details. Neck labels and packaging are completed.
After passing our last inspection, your order is packed and shipped. You'll receive a tracking link once it's on its way. Due to high volumes, please alow a couple of extra days to receive your tracking.