Contact
Take a look at our FAQ first. If you don’t find what you need, we’re happy to help. Just reach out.
Frequently Asked Questions
We’ve answered the most common questions here to save you time.
No, all customs and duties are covered by us. World wide.
All orders are produced on-demand, in limited batches. This means we operate on a made-to-order model to reduce waste and keep things intentional.
Estimated delivery time: up to 5 weeks.
We operate on a made-to-order model to reduce waste and keep things intentional. This means we cut,sew, print, and ship all items in batches. We will send out tracking links about 3 to 4 weeks after your order. Your order should arrive within a week after the tracking link has been sent out.
Estimated delivery time: up to 5 weeks.
We have a 31-day return policy, starting the day you receive your order.
To qualify for a return:
Items must be unworn, unused, and in original packaging
Tags must still be attached
Proof of purchase is required
To request a return, email us at info@memento-mundus.com. If approved, we’ll send you instructions on how to proceed.